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When you use bed22 — whether you are topping up through Nagad, placing a bet on a live table, or checking your account wallet — we handle your personal information according to this policy. Access and eligibility depend on your local law and the regions where bed22 operates.
We collect the information you provide when you open an account — your name, contact details, and the payment method you choose, whether that is Nagad or a direct Bank Transfer. Transaction records tied to those payment rails are stored as part of your account history and are visible to you after login in your account dashboard. We also collect device and session data automatically when you load any page on bed22 — this includes your IP address, browser type, and the pages you visit. That technical data helps us keep the platform working correctly on mobile and on desktop. We do not sell your personal data to third parties. Where we share information with payment processors or fraud-detection services, it is only to complete a transaction or protect your account. Any third party that handles your data on our behalf is required to treat it under terms consistent with this policy. Retention periods vary by data type: transaction records are kept as long as required under applicable financial rules, while session logs are held for a shorter period. The current retention schedule is available on request through our support channel.
Nagad top-up records are linked to your account and covered by this policy.
Direct bank transfer data is stored securely and visible in your transaction history.
Session and device information collected on mobile and desktop is used only for platform operation.
This policy covers what we do with your data across four distinct areas of the bed22 platform. Understanding where it applies — and where it does not — helps you know who to contact when you have a question about your information.
Registration details, login history, and identity verification steps you complete on bed22 fall fully within this policy. You can review and request corrections to this data at any time through your account settings.
Payment records for Nagad top-ups and Bank Transfer deposits are covered here. These records are visible in your account dashboard after login and are retained according to applicable financial record-keeping requirements.
Your browsing activity on bed22 — which game rooms you open, how long you stay, what device you use — is collected as session data. This data informs how we display the lobby and is not shared for advertising purposes.
Links or services outside bed22, including external payment gateways or game studio environments, operate under their own policies. We are not responsible for data handling by those external services once you leave our platform.
You have real, usable choices about the personal information we hold. Reviewing your records is straightforward: log into your bed22 account and open the account dashboard to see your transaction history, registered details, and recent session activity. If any detail is wrong — a contact number, an email address, a linked payment method — you can submit a correction request directly through the support channel, and we will update the record after verifying your identity. You can also ask us to explain what specific data we hold about you and why we hold it. Requests for data access or deletion are handled through our support team; response timelines follow applicable local rules and the volume of requests we receive at that time. Keep in mind that some records, like Bank Transfer and Nagad transaction logs, are held for as long as financial regulations require and cannot be deleted on request alone.
Log in and open your account dashboard. Transaction history, registered contact details, and linked payment methods — Nagad or Bank Transfer — are all visible there without needing to contact support first.
If your name, email, or contact number is recorded incorrectly, raise a correction request through our support channel. We verify your identity first, then update the record as quickly as the process allows.
You can ask us to confirm what personal data we hold about you. Submit the request through live chat or our contact email, and we will respond within the period required under applicable rules for your region.
For anything beyond a simple correction — including how long we keep a specific record or why a particular data point was collected — our support team handles privacy questions directly and routes them to the right contact.
If you have a question about how your data is handled — whether it relates to a Nagad transaction, a Bank Transfer record, or your account details — our support team is the right starting point. Use whichever channel suits you best.
Open the chat widget on any bed22 page. Describe your privacy question and the support agent will either resolve it directly or escalate it to the team that manages data requests.
Send a written request to our support email address. Include your registered account details so we can verify your identity and locate the relevant records. Email is the recommended path for formal data-access requests.
Many privacy actions — reviewing transaction records, checking linked payment methods, seeing your login history — do not require contacting us at all. Log in and check your account dashboard for the current state of your data.
Our approach to data handling is built around four operational practices that you can verify through your account and through direct contact with our support team. These are not abstract principles — each one has a concrete path you can follow.
We use cookies to keep your session active, remember your language preference, and understand which parts of the lobby you use most. You can adjust cookie settings through your browser. Blocking all cookies may affect how parts of bed22 load on your device.
Your account login is protected through password verification and, where enabled, additional identity checks. If you suspect unauthorised access, contact support immediately. Do not share your account credentials with anyone, including anyone claiming to represent bed22.
We keep different data for different lengths of time. Transaction records tied to Nagad and Bank Transfer payments are held as long as financial regulations in applicable jurisdictions require. Session and device logs are held for a shorter operational period. You can request specifics through support.
When this policy changes in a material way, we post an updated version on this page with a note about what changed. Continuing to use your account after a change is posted means you have seen the updated terms. Check this page periodically if you want to stay current.
These are questions we actually receive from account holders in Bangladesh about how their data is handled, what rights they have, and how to act on them.
We collect the details you enter during registration — name, email, contact number — plus the payment method you link, such as Nagad or Bank Transfer. Once you start using the platform, we also collect session and device data automatically as described in the main policy body.
Yes. Every top-up and withdrawal tied to Nagad or Bank Transfer is recorded in your account transaction history. That history is visible in your account dashboard after login. Records are kept for as long as applicable financial rules require.
Yes. Send a data-access request through our support email with your registered account details. We verify your identity first, then provide the relevant information within the timeframe required under applicable rules for your region.
Log in and check your account dashboard first — some fields can be updated directly. If the field is locked, raise a correction request through live chat or email support. Include what is wrong and what the correct information should be, and we handle the update after identity verification.
We share data only where necessary — with payment processors handling Nagad or Bank Transfer transactions, or with fraud-detection services protecting your account. We do not sell personal data. Any third party that receives data must handle it under terms consistent with this policy.
We post the updated policy on this page and note what changed. If you continue using your bed22 account after an update is posted, that counts as acknowledgement of the revised terms. Check this page periodically to stay informed about the current version.